Intelligent Routing & Response Reports
November, 2024
Intelligent Routing & Response Reports
Managing and directing appointments just got smarter with Orufy Bookings’ Routing feature! Now, you can automatically guide invitees to the right booking pages based on custom criteria—ensuring seamless scheduling and improved efficiency. Plus, with the new Routing Response Report, you get full visibility into how your routing rules are working.
Key Highlights
✅ Smart Routing for Seamless Scheduling
- Automatically direct users to the right team member, meetings, or booking page based on their responses.
- Reduce manual sorting and improve scheduling accuracy.
✅ Customizable Routing Rules
- Set up rules based on factors like location, availability, meeting type, or customer type.
- Ensure high-priority clients or specific requests go to the right person instantly.
✅ Routing Response Report for Better Insights
- Track how users are being routed based on their responses.
- Identify which routing rules are most effective and adjust settings accordingly.
- View a detailed breakdown of routing activity, including user selections, assigned team members, and conversion rates.
✅ Perfect for Various Use Cases
- Sales & Lead Qualification – Direct high-value leads to senior reps and track response patterns.
- Support & Customer Success – Route users based on issue type or urgency while monitoring efficiency.
- Recruitment – Automatically assign interviews to the right recruiter and analyze hiring trends.
- Healthcare & Consultation – Ensure patients meet the right specialist and optimize provider availability.
Why This Matters?
✔ Saves Time – Automates booking assignments, reducing manual effort.
✔ Improves Accuracy – Matches clients to the most relevant team member or service.
✔ Boosts Productivity – Optimizes scheduling efficiency for teams and businesses.
✔ Provides Actionable Insights – Helps improve routing efficiency with data-driven decisions.
