## **Auto-Resolve Chats for Agent & Bot**

Now keep your chat dashboard clean and focused with **Auto-Resolve** functionality for both agent and bot conversations. Chats are automatically marked as resolved based on configurable rules.

## **Key Highlights**

### ✅ Auto-Resolve for Bot Chats  
- Automatically resolve bot-only chats after a defined inactivity period or flow completion.

### ✅ Auto-Resolve for Agent Chats  
- Mark agent-handled chats as resolved after a set time of inactivity or closure.

### ✅ Custom Time Rules  
- Configure **inactivity timers** separately for bot and agent chats.

### ✅ Cleaner Dashboard  
- Keep your inbox focused by clearing out stale or inactive conversations automatically.

### ✅ Works Across Channels  
- Applies to all active channels: WhatsApp, website, and others.

## **Why This Matters?**

✔ **Reduce Clutter** – Clear out inactive chats automatically.  
✔ **Save Agent Time** – Focus only on active conversations.  
✔ **Improve Workflow** – Automate chat cleanup without manual effort.

### _Automatically resolve chats to keep conversations relevant and dashboards clean._

Now keep your chat dashboard clean and focused with Auto-Resolve functionality for both agent and bot conversations. Chats are automatically marked as resolved based on configurable rules.