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Enhance your business communication strategy seamlessly with Orufy Connect's chatbot creation. Tailor your bot with a personalized touch, optimize settings for peak performance, and effortlessly bring your interactive bot to life with our intuitive platform.
- Navigate to the Orufy Connect dashboard, click the **bot icon** in the sidebar, and select **'Create Bot'**.

![Untitled design (2).png](https://assets.orufy.com/Untitled_design_2_779cf49c36.png)
- Choose a bot name, avatar, and integration channel in the dialog box, then click **'Save'** to create your bot.

![Untitled design (1).gif](https://assets.orufy.com/Untitled_design_1_b5f3961098.gif)
- Enter the no-code bot builder by clicking **'Edit Flow'** where you can easily design, publish, and make your bot ready to interact

![Untitled design (4).png](https://assets.orufy.com/Untitled_design_4_897c1019fe.png)

## Easy File Uploads Now Available with Your Chatbot
You can now easily upload files like images, videos, and more to let us know about any issues you're facing. Just click the **upload icon**, share your file, and give us the lowdown for quicker problem-solving.

![file 1.png](https://assets.orufy.com/file_1_e3eaf5687d.png)

## Say hello to our rich text input feature
Text Input! Our latest feature enables you to input a range of data, from website and app URLs to numeric codes and alphanumeric characters. Simply type in the information, and let the chatbot process and respond to your queries seamlessly. Experience the ease of interaction like never before.

![text.png](https://assets.orufy.com/text_31892f580c.png)

## Meet Our Chat End Feature
Now, our chatbot comes equipped with an intelligent Chat End feature, allowing automatic closure when users remain unresponsive for a specified duration. You have the flexibility to choose the time limit for a smooth conclusion to each chat. Enhance and ensure completed conversations with this latest feature.




Enhance your business communication with AI Chatbot.

AI Chatbot

Introducing the new feature in our chatbot, the ability to send customized messages allowing you to tailor the information to your audience in a way that resonates with you & your business. Follow some simple steps to make the most of this feature:
- Click on the **‘+’** sign within the bot interface and select **‘[Send Message](https://orufy.com/support/connect/chatbot/botcards/message)’**.

![send message 1.png](https://assets.orufy.com/send_message_1_785f7fe3da.png)
- Customize your message by adding a personal touch or including specific information you want to share. Once satisfied, hit **‘Save’**.

![Untitled design (8).png](https://assets.orufy.com/Untitled_design_8_9e6337c711.png)
- You're all set! The bot will now use your crafted personalized message to engage with your audience.

![send message 4.png](https://assets.orufy.com/send_message_4_92241fa853.png)

Send Messages

Now you can share links with our new feature that empowers you to easily share links and navigate your audience to specific destinations.
- Click on the **‘+’** sign on the bot section and select **‘Share Link’**.

![Untitled design (9).png](https://assets.orufy.com/Untitled_design_9_9f637d5ee5.png)
- Add the desired link you want to share with your audience. It could be your webpage, resource, or any destination relevant to your conversation.

![share link 2.png](https://assets.orufy.com/share_link_2_ccda3a440a.png)
- Hit **‘Save’** and you're all set! Your chatbot is now seamlessly share the specified link with users as needed.

![share link  3.png](https://assets.orufy.com/share_link_3_fa1c05a87d.png)


Share Links

Elevate your chatbot experience with our new feature. Now, users can dive into an interactive journey by easily making choices through personalized buttons.
- Click the **'+'** sign, then choose **'Button Option'**.

![Button 1.png](https://assets.orufy.com/Button_1_3953919a6c.png)
- Name and customize your buttons (e.g. "Contact," "Buy Now" etc).

![button 2.png](https://assets.orufy.com/button_2_69773629ba.png)
- **Save**, and users can now easily navigate and select their desired option.

![button 3.png](https://assets.orufy.com/button_3_5272deb8c7.png)

Buttons

Now, you can effortlessly gather your user's current location in the chatbot, enabling you to pinpoint and resolve issues more efficiently. Here's how you can seamlessly integrate this feature:
- Navigate to the bot interface, click the **'+'** sign and select the **'Location'** option.

![location1.png](https://assets.orufy.com/location1_c2b74148c9.png)
- Add it to your data parameters and hit **save**.

![location2.png](https://assets.orufy.com/location2_6db7158077.png)
- When users click the **location icon**, you'll instantly receive their current location, allowing you to better understand their context and address concerns promptly.

![location3.png](https://assets.orufy.com/location3_7ac0e4f399.png)

Location tracking for better insight & faster solution.

Location

Supercharge your efficiency with our all-in-one chatbot plugin Save time, boost engagement, generate leads, handle FAQs, and showcase your offerings effortlessly.

- Navigate to settings in the sidebar, select **'Chat Settings'**, and click on **'Plugin'**.

![step2.png](https://assets.orufy.com/step2_eae7d26e05.png)
- Add a plugin in a snap by clicking **‘Add Plugin’** just name it, provide a brief description, and hit **save**.

![Untitled design.gif](https://assets.orufy.com/Untitled_design_7e2a3ab529.gif)
- Activate your plugin by using the API URL, and you're all set to elevate user conversions and capture valuable leads.

![Untitled design (5).png](https://assets.orufy.com/Untitled_design_5_d911b569a6.png)




Maximize productivity with our powerful chatbot plugins.


Plugins

Our latest chatbot update introduces a new feature **“User Ratings”**. It enhances the conversation between the bot and the user, and you can improve your services by knowing customer satisfaction. 

- Go to the bot icon, click the **‘+’** sign, then navigate to the **'Rating'** option.

![Untitled design (10).png](https://assets.orufy.com/Untitled_design_10_b45107c503.png)
- Tailor your rating preferences to match your experience and satisfaction. Now your personalized rating option will appear after each satisfied user interaction.

![rating 1.png](https://assets.orufy.com/rating_1_96d2472b09.png)


Rating

Get ready to spice up your chats with our cool new Multiple Choice feature.

- Click that bot icon hit the **'+'** sign, and choose the **'Multiple Choice'** option.

![Untitled design (11).png](https://assets.orufy.com/Untitled_design_11_da3029629b.png)
- Personalize in your way, Fill it according to your experience tailored just for you, and see your choices pop up in the chat as you go.

![mc3.png](https://assets.orufy.com/mc3_8c6da155ad.png)

Multiple Choice

Are you tired of juggling multiple conversations that need to be resolved? We've got your back with our latest Auto Resolve Chats feature. Just visit **Settings** > **Chat Settings** > **Auto Resolve Chat**.

![Untitled design (12).png](https://assets.orufy.com/Untitled_design_12_899ef163de.png)

**Auto Resolve Agent Chats:**
 Customize auto-resolve for agent chats, ensuring that every conversation gets the attention it deserves. You have the flexibility to adjust resolution times based on your unique needs, promoting optimal efficiency.

**Auto Resolve Bot Chats:**
 Supercharge your conversations with intelligent bots! Configure auto-resolve for bot chats, tailoring the resolution times to your preferences. Let the bots work their magic seamlessly.

![Untitled design (13).png](https://assets.orufy.com/Untitled_design_13_9bbb4da383.png)

Simplify chat management with our Auto Resolve feature: customize resolution times for both human and bot chats in one convenient setting.

Auto Resolve

Say goodbye to the hassle of typing out lengthy messages repeatedly. Discover a game-changing feature in our latest update Quick Replies, which transforms the way you communicate

![Untitled design (14).png](https://assets.orufy.com/Untitled_design_14_52d929070f.png)

**Save Time:** No more rewriting long texts. Create shortcuts for your frequently used messages.
**Simple Setup:** Just save your message with a short name or keyword. Go to **Settings** > **Chat Settings** > **Quick Replies**.
**Instant Access:** Type the shortcut, and the entire text appears instantly on the screen.
![quick2.png](https://assets.orufy.com/quick2_56ca76ebb6.png)

Quick Replies

Adding **tags** to your chatbot conversations is a great way to organize and streamline information. These tags should help you categorize and manage your chatbot conversations efficiently. Users can add or remove these tags based on the nature and progress of the conversation. This tagging system will enable your team to quickly identify and address specific issues or topics within the chatbot system. Eg Issue Type, Priority, Product/Service, Department.

![Untitled design (15).png](https://assets.orufy.com/Untitled_design_15_00d7887ace.png)

IP Blocking

**Connect Facebook Messenger to Chatbot**

[Integrating Facebook Messenger](https://orufy.com/support/connect/channels/facebook) with the chatbot is a breeze with Orufy Technology, Follow these simple steps: 

![fb1.png](https://assets.orufy.com/fb1_9805bdb642.png)

Navigate to **Settings** > **Integrations** > **Facebook**, and click **'connect'**. 
Login with Facebook credentials, authorize, and select pages. 
Review permissions and your page is linked. 
Toggle to connect, set assignment triggers, and engage with customers effortlessly on their preferred channel.


Link Facebook Messenger to your chatbot using simple steps

Facebook Messenger

## WhatsApp Integration Made Easy with Orufy Connect
_Orufy Connect streamlines the integration process, making it accessible for businesses with [WhatsApp's for chatbots](https://orufy.com/support/connect/channels/whatsapp). Here's how it works_

![wa1.png](https://assets.orufy.com/wa1_8cf08390aa.png)

**Sign Up**: Start by signing up for Orufy Connect. Simply provide your email address, and you'll receive an email with detailed instructions on the next steps.

**Provide Details**: Once you've received the email, follow the instructions to provide the necessary details. This typically includes information about your business and its operations.

**Apply for Approval**: Orufy Connect will guide you through the process of applying for business approval from WhatsApp. This step is essential for obtaining an official WhatsApp Business account.

**Complete Setup**: After your business is approved by WhatsApp, Orufy Connect will assist you in completing the setup process. This usually involves an OTP-based verification to ensure security and authenticity.

**Launch Your Chatbot**: With the setup completed, you're all set to kickstart your journey with an official WhatsApp Business account integrated with your Orufy Connect chatbot. Now, you can harness the power of WhatsApp to engage with your customers more effectively.


Easily connect your business with WhatsApp using Orufy Connect, making it simple to chat with your customers.

WhatsApp

## Create a Telegram Bot in 4 Simple Steps

_Enhance your communication with [_Connect on Telegram_](https://orufy.com/support/connect/channels/telegram)! Follow these steps_

![tele1.png](https://assets.orufy.com/tele1_1ed64b3358.png)


**Step 1: Open Telegram and Search for BotFather**

Open your Telegram app and search for BotFather in the search bar. BotFather is the official bot provided by Telegram to help you create and manage your own bots.

**Step 2: Start a Chat and Click 'Start'**

Once you've found BotFather, start a chat with it by clicking on the "Start" button or typing "/start". This will initiate a conversation with BotFather where you can begin creating your bot.

**Step 3: Type '/newbot' and Follow the Instructions**

In the chat with BotFather, type '/newbot' to create a new bot. BotFather will then guide you through the process of naming your bot and assigning it a username. Follow the instructions provided by BotFather to complete this step.

**Step 4: Copy the API Token**

After successfully creating your bot, BotFather will provide you with an API token. This token is like a key that allows your bot to interact with Telegram's API and perform various tasks. Copy this API token as it will be essential for integrating Orufy bot with Telegram.


Make your own Telegram bot with Orufy in just 4 steps, and enjoy better communication on Telegram.

Telegram

## Seamless Line App Integration in 4 Steps:
_Integrate your [chatbot with the Line app](https://orufy.com/support/connect/channels/line), providing users with an enhanced messaging experience and expanding your reach on the Line platform._

![linw1.png](https://assets.orufy.com/linw1_73a1f01daf.png)

**Step 1: Channel Setup**

Access Line Developers Console and navigate to create a Messaging API channel. Here, configure basic information such as your bot's name, description, and profile picture. Ensure to fill out all necessary fields accurately to provide users with clear information about your bot.

**Step 2: Token Generation**

In the Channel Settings section of Line Developers Console, generate a Channel Access Token. This token serves as authentication for your chatbot to communicate with Line's servers securely. Keep this token safe and confidential, as it is crucial for establishing a connection between your bot and Line platform.

**Step 3: Webhook Configuration**

Set up a webhook URL in your bot's settings on Line Developers Console. This URL specifies the endpoint where Line events, such as messages from users, will be sent. Ensure that your webhook endpoint is properly configured to handle incoming requests from Line and that it follows Line's requirements for webhook endpoints.

**Step 4: Deployment and Testing**

Develop your chatbot following Line Messaging API documentation, ensuring that it adheres to Line's guidelines and best practices. Once developed, deploy your chatbot to a server that is accessible from the internet. Before making your bot live, thoroughly test its functionality to ensure it works as expected. Test various scenarios, including message handling, user interactions, and error handling, to identify and resolve any issues before going live.


Easily integrate your chatbot with the Line app in 4 simple steps for improved communication and user experience.

Line

Now integrate a brand new feature into your mobile app and storefront: Chat Mobile SDK! Now, connecting with users is easier and more seamless than ever before. Here's what you need to know:
![Untitled design - 2024-04-17T170323.094.png](https://assets.orufy.com/Untitled_design_2024_04_17_T170323_094_12fe251256.png)
### Integrate with Ease 
With our iOS and Android guides, integrating the Chat Mobile SDK into your mobile app or storefront is a breeze with Orufy Connect.

#### API Key Integration
Utilize our API keys to seamlessly integrate the mobile SDK into your existing infrastructure. It's quick, it's efficient, and it's designed to enhance the communication experience for both you and your customers.

#### Push Notifications
Stay connected with your customers in real time by configuring push notifications for iOS and Android platforms. Never miss a message, inquiry, or request again, ensuring timely responses and exceptional customer service.

#### Complete Chat Configuration
Customize your chat experience to suit your business needs. Whether you're engaging with customers directly or utilising our advanced bot functionalities, the Chat Mobile SDK offers unparalleled flexibility and adaptability.


Chat Mobile SDK! Now, connecting with users is easier and more seamless than ever before. 

Mobile SDK

## Introducing Customer Detail Management

Now, you can effortlessly organize and access customer information according to your preferences. With our intuitive interface, managing fields and customizing display settings has never been easier.
![Untitled design - 2024-04-22T140850.077.png](https://assets.orufy.com/Untitled_design_2024_04_22_T140850_077_c29dbb6f46.png)
Simply navigate to the "[Manage](https://orufy.com/support/connect/chatsetting/fields)" section in the chat interface, where you'll find convenient toggle buttons. Activate the details you want to capture from your customers with just a click.

This enhancement empowers you to tailor your customer database to your specific needs, ensuring you gather the insights that matter most to your business.

Upgrade your customer management experience today and unlock a new level of efficiency and customization!

Now, you can effortlessly organize and access customer information according to your preferences. 

Manage customer fields

The reply feature is quite handy for responding to specific messages within a conversation. Here's how you can use it:

![Untitled design - 2024-05-01T092718.628.png](https://assets.orufy.com/Untitled_design_2024_05_01_T092718_628_9491e0946d.png)

   - Whether you're using the web widget, WhatsApp, Telegram, or Line, navigate to the chat section where conversations are displayed.
   - Scroll through the conversation until you find the message you want to respond to. 
   - Next to the message you want to reply to, you'll typically see an arrow icon. Click on this arrow icon to initiate the reply feature.
   - Once you click the arrow icon, a reply box or thread may open up directly beneath the message. 
   - Compose your reply in this box/thread. 
   - After typing your response, click the send button to post your reply.
 

Quickly reply to specific messages on WhatsApp, Telegram, or Line with the handy reply feature provided by the web widget.

Reply to messages

## Ticket crating is easy with Bot
![Untitled design - 2024-06-11T092141.874.png](https://assets.orufy.com/Untitled_design_2024_06_11_T092141_874_c325f32e0d.png)
Introducing our latest feature effortlessly creating ticket using the chatbot! Simply navigate to the card section, select "Ticket" in the action card, and your query is received instantly. A ticket is then generated with all the essential details. It's quick, easy, and efficient.

Create support tickets instantly through our chatbot for faster, more efficient assistance.

Ticket Creation

## Contact and Chat Search Features

We are excited to introduce significant improvements to our search functionality, designed to make finding the information you need faster and more efficient. Here’s a look at what’s new:

### Contact Search
You can now search your contacts using a variety of fields, making it easier than ever to locate the person you’re looking for. The enhanced search capabilities include:
![Untitled design - 2024-06-11T093220.541.png](https://assets.orufy.com/Untitled_design_2024_06_11_T093220_541_5e0048fd7c.png)
- **Name**: Search by first name, last name, or full name.
- **Phone Number**: Find contacts using their phone numbers.
- **Date of Birth**: Locate contacts by their date of birth.
- **Email Address**: Search by email address to quickly find the right contact.

### Chat Search
In addition to improved contact searches, you can now search through your chats. This feature helps you find specific conversations and messages quickly and easily.
![Untitled design - 2024-06-11T093305.430.png](https://assets.orufy.com/Untitled_design_2024_06_11_T093305_430_ee9fca83b9.png)
#### How to Use the New Search Features:

**Access the Search Bar**:
   - Navigate to the search bar in the app.

**Enter Your Query**:
   - **For Contacts**:
     - Type the name, phone number, date of birth, or email address of the contact.
   - **For Chats**:
     - Enter keywords or phrases from the chat you are looking for.

**Review Results**:
   - The search results will display matches from your contacts and chats, categorized for easy navigation.

We are excited to introduce significant improvements to our search functionality, designed to make finding the information you need faster and more efficient.

Search contacts and chats

_Now you can easily test your bot on WhatsApp see how you can do it by following easy steps._
![Untitled design - 2024-07-02T102530.670.png](https://assets.orufy.com/Untitled_design_2024_07_02_T102530_670_97babd237a.png)
### Creating and Testing a WhatsApp Chatbot

 **Go to Connect Dashboard:**
   - Log in to your Connect Dashboard on your preferred chatbot platform.

 **Select the Bot Option:**
   - From the main menu, click on the "Bot" or "Chatbots" section.

 **Create a Chatbot:**
   - Click on the "Create Chatbot" button.
   - Choose the WhatsApp channel for your new chatbot.

 **Build Your Flow:**
   - Use the chatbot builder to design the conversation flow.
   - Define triggers, responses, and actions that your bot will handle.

 **Test Your Bot on WhatsApp:**
   - After building your flow, look for the option to test your bot.
   - A QR code will be generated for WhatsApp testing.

**Scan the QR Code:**
   - Open WhatsApp on your device.
   - Go to WhatsApp Web by clicking on the three dots in the top right corner and selecting "WhatsApp Web".
   - Scan the QR code displayed on your chatbot platform with your phone.

**Test the Bot:**
   - Interact with your chatbot through WhatsApp to ensure it works as expected.
   - Test various scenarios and conversation flows to check for any issues.

Learn how to easily create and test your chatbot on WhatsApp with our step-by-step guide.

Connect Latest Updates

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