Connect Latest Updates

Billing Notifications via WhatsApp & Email

Stay updated on all your subscription and billing activities with instant notifications sent to your added WhatsApp number and email address.

Marketing Credits Threshold Alerts

Stay proactive with automated alerts when your marketing credits drop below a defined limit.

Chat Reassignment on Agent Removal

Easily manage active chats when agents are removed from the system.

Bot Go To Card

Seamlessly navigate users through predefined paths in your bot flow.

Transfer to Another Bot Card

Effortlessly move users between bots for specialized assistance or to continue the conversation.

Real-Time Chat Presence Handling

You can now track which teammates are actively viewing the same customer chat. This helps avoid duplicate responses and improves internal coordination.

Bot Version History Control

Effortlessly manage bot flow changes with version control, allowing you to preview and restore previous versions.

Blocked Contact Handling

Agents can now block unnecessary or spammy contacts across any channel. Once blocked, these contacts can no longer send messages — keeping your inbox clean and focused.

Advanced Web Widget Customization

Deliver a seamless and branded website experience with powerful new enhancements to the web widget.

Search Messages or Contacts in Inbox

Now easily find specific messages or contacts directly from the inbox.

Reply to a Particular Message

Admins and customers can now reply to a specific message across all channels.

Delete Message in Web Widget

Admins and customers can now delete their own messages from the Web Widget chat.

Bot Ticket Card

Allow customers to create support tickets directly through the bot, capturing their queries automatically without manual work.

Test Bot on WhatsApp

est and refine your WhatsApp bot without needing a WhatsApp Business Account (WABA). This allows you to check your bot's functionality before going live.

LeadSquared Integration to capture leads through bot flow

Seamlessly connect your LeadSquared CRM with Orufy Connect to automate contact and lead management across platforms.

API Key Support for Integrations

You can now create an API key to securely connect your Orufy Bookings with third-party platforms like LeadSquare. Once generated, the key can be copied and used for integration until it’s deleted.

Orufy Bookings Integration in Orufy Connect

Orufy Connect now supports direct integration with Orufy Bookings, enabling seamless meeting scheduling through both agents and bots — without the need for manual setup or link sharing.

Bot Multi-Choice Card

Offer users multiple options to choose from, providing them with a simple way to interact with the bot.

Bot Condition Matching Card

Ensure consistent and seamless bot flows across multiple channels without issues.

Bot Wait Time Card

Inform users about wait times in real-time, enhancing their expectations and overall experience.

Bot Carousel Card Support

Enhance user interaction with dynamic carousel cards in the bot interface.

Bot Link Card

Enhance bot interactivity by offering links to external resources directly within the conversation.

Bot Location Card

Collect users location information easily during the conversation to offer better support or services.

Bot Rating Card

Enable users to rate their experience directly within the conversation, helping gather feedback effortlessly.

WhatsApp Campaign Broadcast with Marketing Credits

You can now create and send WhatsApp campaign broadcasts using predefined templates. This feature allows you to engage with multiple contacts at once using a single, well-crafted campaign — powered by your marketing credits.

Contact Creation & Management

Orufy Connect now auto-creates contacts when a user connects with a new email or phone number, and gives you full control to manage them manually as well.

Contact Groups

Organize and target contacts efficiently by grouping them based on your business needs.

ChatGPT Integration for Smarter Conversations

Orufy Connect now comes with built-in ChatGPT integration to assist agents with intelligent suggestions, message improvements, and faster responses — all within the chat interface.

Chat Filter

Easily filter and manage your chats based on response status, channel, chat status, assignment, and tags for faster handling.

Plugin Support for API Integration in Bot Flow

Orufy Connect now supports Plugin Integration in bot flows, allowing users to integrate POST and GET APIs. This enables bots to send and receive data from external services, making your bot interactions more dynamic and data-driven.

IP Blocking for Enhanced Security

Orufy Connect now offers IP Blocking functionality to help protect your platform from unwanted or suspicious traffic. Block specific IP addresses or ranges to prevent unauthorized access or activity.

Custom Customer Fields

Orufy Connect now supports Custom Customer Fields, allowing you to capture and store additional information about your customers in a way that fits your business needs. Customize the data collection to better manage customer profiles and enhance your support process.

Webhook Support for Conversation Activity

Orufy Connect now supports Webhook Integration, allowing users to send real-time conversation activity details to their external systems. When a user provides a POST or GET endpoint, all relevant conversation data is sent to that endpoint, ensuring seamless integration with external tools and services.

Chat Files with Authorized Document Upload

Orufy Connect now allows authorized users to upload and store frequently shared documents within the Chat Files section. This feature enables agents to quickly access and share files without needing to search through personal systems, ensuring faster and more efficient communication.

Auto-Resolve Chats for Agent & Bot

Now keep your chat dashboard clean and focused with Auto-Resolve functionality for both agent and bot conversations. Chats are automatically marked as resolved based on configurable rules.

Quick Replies for Faster Responses

Speed up your support with Quick Replies — pre-saved response templates that agents can use to reply instantly and consistently.

Conversation Tagging for Better Classification

Streamline your chat organization in Orufy Connect with Conversation Tagging. Tags help categorize chats for easy access and team clarity — manually or automatically.

Roles and Permissions

Orufy Connect now supports Roles and Permissions, giving admins complete control over what each user can access and perform within the platform. Define roles based on job responsibilities and assign precise permissions to maintain data security and streamline workflows.

Enhanced Notification Settings

Stay alert and in control with advanced notification options, including email, browser alerts, and buzz settings to never miss an important update.

Mobile SDK Support

Seamlessly integrate our chat experience into your mobile apps using our new SDK support.

Instagram Integration

Handle all your customer interactions on Instagram directly from Orufy Connect.

Bot & Agent CSAT Ratings

Gain deeper insights into your customer experience by collecting separate CSAT ratings for both bot and human agent conversations. With dedicated collection methods for each, you can now track satisfaction more accurately than ever.

Business Hours for Teams

Orufy Connect now offers Business Hours for Teams, allowing you to set working hours specific to each team within your organization. This feature helps manage team availability, ensuring that customers receive timely support based on the team they are interacting with.

Teams Management

Structure your customer support and sales operations by grouping agents into Teams in Orufy Connect. Assign chats smartly, manage team-level visibility, and customize workflows with efficient workload distribution.

WhatsApp Integration

Connect with your customers directly through WhatsApp — now integrated into your platform.

LINE Integration

Connect and engage with your customers on LINE directly from Orufy Connect.

Facebook Integration

Easily manage Facebook messages and page interactions using Orufy Connect.

Telegram Integration

Reach your Telegram audience and manage chats in Orufy Connect.

Multi-Business Handling

Now manage multiple businesses under one account with ease. Define separate business entities and manage their FAQs, support tickets, and customer interactions independently in Orufy Connect.

Branding Customization

Personalize your Orufy Connect experience by adding your company’s branding elements. Set a unique identity for your workspace with custom brand name and logo.

User Management

Manage your team efficiently with centralized user controls. Invite members, assign roles, and manage their active presence within Orufy Connect.

FAQ Management

Easily manage and display frequently asked questions to assist your users instantly.

Dashboard Overview

Track your entire support operation with a consolidated view—chats, tickets, agents, and response times—all in one place.

Web Widget Support

Enhance user engagement by providing a seamless support experience through the web widget.

Bot Support on Widget and Social Media Channels

Enhance engagement and streamline support with bots across multiple channels.