Chat Filter

Chat Filter

Easily filter and manage your chats based on response status, channel, chat status, assignment, and tags for faster handling.

Key Highlights

✅ Response Status Filters

• Filter chats by First Response Pending or Pending for Agent Response.

✅ Channel-Based Filters

• View chats coming from specific channels like Web, WhatsApp, Facebook, etc.

✅ Chat Status Filters

• Filter chats based on their status – Active, Reopened, Spam, or Resolved.

✅ Chat Assignment Filters

• See chats that are Unassigned, handled by the Bot, assigned to a particular agent, or all chats.

✅ Tag Filters

• Filter chats based on tags added for easier categorization.

Why This Matters?

✔ Better Organization – Quickly find and manage chats based on relevant filters.
✔ Improved Efficiency – Focus only on the chats that need your attention.
✔ Faster Response Handling – Prioritize chats based on response delays or assignment.

Streamline your chat management with powerful new filtering options!