Enhanced Notification Settings

March, 2024

Enhanced Notification Settings

Stay alert and in control with advanced notification options, including email, browser alerts, and buzz settings to never miss an important update.

Key Highlights

✅ Email Notifications

  • Get notified via email if you're Offline or Away for more than 5 minutes.
  • Receive alerts for:
    • New chat assigned to you
    • New ticket assigned to you
    • New message in an assigned conversation

✅ Browser Notifications

  • Enable browser-based alerts for real-time message and assignment notifications.
  • Stay informed without needing to keep the tab in focus.

✅ Buzz & Sound Controls

  • Customize notification volume and sound tone as per your preference.
  • Use the Buzz feature to draw attention for urgent chats.

Why This Matters?

Always Informed – Get alerts wherever you are.
Zero Missed Chats – Stay updated even if you're away.
Custom Experience – Tailor your alerts to fit your working style.

Smarter notifications to keep you connected, informed, and responsive.