## **Reply to a Particular Message**

Admins and customers can now reply to a specific message across all channels.

## **Key Highlights**

### ✅ Threaded Replies  
- Reply directly to a particular message in any conversation.

### ✅ Available Across Channels  
- Works on all connected channels like Web, WhatsApp, Facebook, Instagram, etc.

## **Why This Matters?**

✔ Maintain context in conversations.  
✔ Make chats more organized and easier to follow.  
✔ Improve clarity in multi-message discussions.

### _Keep your conversations clear and connected with message-specific replies!_


Admins and customers can now reply to a specific message across all channels.