Business Hours for Teams
February, 2024
Business Hours for Teams
Orufy Connect now offers Business Hours for Teams, allowing you to set working hours specific to each team within your organization. This feature helps manage team availability, ensuring that customers receive timely support based on the team they are interacting with.
Key Highlights
✅ Set Custom Business Hours for Each Team
- Configure distinct business hours for each team (e.g., Support, Sales, Marketing) to reflect their specific working hours.
✅ Team-Specific Availability
- Teams will only be available for customer interactions during their defined business hours, ensuring efficient scheduling and availability.
✅ Multi-Time Zone Support
- Manage business hours for teams across different time zones, making it easy for international teams to provide support.
✅ Automated Out-of-Hours Response
- Automatically send out-of-hours messages to customers when the team is unavailable, reducing confusion and managing expectations.
✅ Holiday Adjustments for Teams
- Easily set up holidays for individual teams, ensuring business hours are adjusted accordingly.
Why This Matters?
✔ Tailored Scheduling – Set specific working hours for each team to ensure timely responses and proper scheduling.
✔ Streamlined Team Coordination – Avoid conflicts between teams by customizing availability for each group.
✔ Enhanced Customer Experience – Manage customer expectations by informing them of the team's working hours.
