Blocked Contact Handling

Blocked Contact Handling

Agents can now block unnecessary or spammy contacts across any channel. Once blocked, these contacts can no longer send messages — keeping your inbox clean and focused.

Key Highlights

✅ Block from Any Channel

• Block contacts regardless of their origin — WhatsApp, web, or other connected platforms.

✅ No Incoming Messages

• Once blocked, messages from the contact won’t reach your system.

✅ Agent-Level Control

• Agents can block contacts directly from the chat interface.

✅ Admin Communication Allowed

• Admins can still send messages to blocked contacts if needed (e.g., for important updates).

✅ Reversible Action

• Unblock contacts anytime from the contact profile if needed.

Why This Matters?

✔ Declutter Inbox – Remove distractions from spam or irrelevant contacts.
✔ Better Focus – Let agents handle only meaningful conversations.
✔ Admin Flexibility – Maintain communication control when needed.

Block unwanted contacts while retaining admin control when necessary.