## **Bot & Agent CSAT Ratings Now Supported**

Gain deeper insights into your customer experience by collecting **separate CSAT ratings** for both bot and human agent conversations. With dedicated collection methods for each, you can now track satisfaction more accurately than ever.

## **Key Highlights**

### ✅ Dual CSAT Collection  
- Collect feedback for **bot conversations** and **agent interactions** separately.

### ✅ Bot Rating via Bot Card  
- CSAT for bots is gathered directly through the **bot rating card** at the end of automated chats.

### ✅ Agent Rating via Web Widget  
- Collect CSAT for human agent chats through a **rating prompt in the web widget**.

### ✅ Clear Comparative Insights  
- Separate scores make it easy to compare **bot vs agent** performance.

### ✅ Actionable Feedback  
- Use customer input to enhance **bot flows** and **agent handling**.

## **Why This Matters?**

✔ **Understand Customer Sentiment** – Track how users feel about bots and agents individually.  
✔ **Drive Quality Improvements** – Use feedback to improve support on both sides.  
✔ **Support Optimization** – Identify strengths and gaps in both automation and live support.

### _Separate CSAT ratings for bots and agents help improve every part of the support journey._

Gain deeper insights into your customer experience by collecting separate CSAT ratings for both bot and human agent conversations. With dedicated collection methods for each, you can now track satisfaction more accurately than ever.