## **Real-Time Chat Presence Handling**

You can now track which teammates are actively viewing the same customer chat. This helps avoid duplicate responses and improves internal coordination.

## **Key Highlights**

### ✅ Live Presence Indicators  
- Avatars or initials appear in the **chat header** for teammates currently viewing the chat.

### ✅ Real-Time Updates  
- Presence updates **instantly** as teammates open or close the chat.

### ✅ Auto-Cleanup of Inactive Sessions  
- Users are **removed after 10–15s** of inactivity. Duplicate sessions are shown only once.

### ✅ Configurable Setting  
- Admins can **enable or disable** presence tracking as needed.

## **Why This Matters?**

✔ **Avoid Confusion** – Prevent multiple agents from replying to the same chat.  
✔ **Improve Coordination** – Know who else is actively working on a conversation.  
✔ **Clean & Real-Time** – Accurate presence without manual refresh.

### _Enable real-time visibility of teammate activity inside every customer chat._

You can now track which teammates are actively viewing the same customer chat. This helps avoid duplicate responses and improves internal coordination.