Conversation Control Settings in Web Widget

New Conversation Control Settings in Web Widget

Enhance customer chat experience with new conversation control options in the Web Widget.

Key Highlights

✅ Hide Resolved Chats

• Automatically hide resolved chats from the conversation list.

✅ Message Sound Handling

• Enable or disable sound alerts for new incoming messages on the customer side.

✅ Unread Message Badge

• Show unread message count badge on the widget icon.

✅ End Chat Option

• Allow users to end the ongoing conversation from their side.

✅ Favicon Notification Indicator

• Display a notification indicator on the website favicon when new messages arrive.

✅ Floating Message Visibility

• Control the visibility of floating preview messages above the widget.

✅ Launch directly into conversation

• On launch, Messenger navigates to a recent or new conversation.

Why This Matters?

✔ Deliver a cleaner and more interactive chat experience.
✔ Give users more control during conversations.
✔ Ensure important messages grab attention.

Take full control of your web widget chat experience with the latest conversation settings!