## **Dashboard Overview**

Track your entire support operation with a consolidated view—chats, tickets, agents, and response times—all in one place.

## **Key Highlights**

### ✅ Agent & Ticket Metrics  
- Live status of agents: **Online** / **Away**  
- Track **Overdue**, **Unassigned**, and **High Priority** tickets

### ✅ Conversation Monitoring  
- View counts for **First Response Pending** and **Pending for Agent Response**

### ✅ Response Time Insights  
- Monitor **First Response Time** and **Average Resolution Time** performance

### ✅ Chat Distribution  
- Breakdown of **Chats on Bot**, **Resolved**, **Open**, and **Unassigned** chats

### ✅ Visual Trends  
- Graphs showing **Total Chats** and **Total Tickets Raised**  
- Selectable time range filter (e.g., **Last 7 Days**)

### ✅ Agent Presence  
- View **Online** and **Offline agents**  
- Track **Average Response Time** per agent

## **Why This Matters?**

✔ Centralized dashboard for quick analysis  
✔ Improves visibility on ticket and chat workload  
✔ Enables proactive team and SLA management  

### _Stay informed and stay ahead—with complete control from your dashboard!_

Track your entire support operation with a consolidated view—chats, tickets, agents, and response times—all in one place.
