Chat Detail Enhancement
June, 2025
Contact Details Enhancement
Now, get more insights and information about each contact with detailed device information, past conversations, activity logs, and conversation info.
Key Highlights
✅ Device Details
- View device information related to the contact, including:
- Browser
- Operating System
- Country
- IP Address
✅ Past Conversations
- Easily access past conversations associated with the contact for better context.
✅ Activity Logs
- Track all activity logs for the contact to monitor interactions and engagement.
✅ Conversation Info
- See detailed conversation information including time stamps, agents involved, and status.
Why This Matters?
✔ Gain better insights into user behavior and interactions.
✔ Improve customer support by referencing past conversations and activities.
✔ Make informed decisions with complete contact details at your fingertips.
