Seamless chats beyond session limits
August, 2025
Chat Sessions
We’ve introduced a new way to track and manage conversations with Chat Sessions. Each session is calculated on an 8-minute window of interaction.
Key Highlights
✅ Session-based Tracking
- Every 8 minutes of conversation counts as 1 chat session.
✅ No Disruptions
- Even if your assigned chat sessions are exhausted, conversations will not stop.
- Both the customer and your team can continue chatting without any interruptions.
✅ Automatic Credit Deduction
- Once assigned chat sessions are used up, continued conversations will start deducting from your marketing credits.
✅ Transparent Usage
- Always know how many chat sessions are consumed and how further chats impact your marketing credits.
Why This Matters?
✔ Fair Tracking – Pay based on actual session usage.
✔ Uninterrupted Experience – Customer conversations never get blocked.
✔ Clear Billing – Easy to understand how chats convert into credits.
