The reply feature is quite handy for responding to specific messages within a conversation. Here's how you can use it:
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- Whether you're using the web widget, WhatsApp, Telegram, or Line, navigate to the chat section where conversations are displayed.
- Scroll through the conversation until you find the message you want to respond to.
- Next to the message you want to reply to, you'll typically see an arrow icon. Click on this arrow icon to initiate the reply feature.
- Once you click the arrow icon, a reply box or thread may open up directly beneath the message.
- Compose your reply in this box/thread.
- After typing your response, click the send button to post your reply.