Reply to messages

April, 2024

The reply feature is quite handy for responding to specific messages within a conversation. Here's how you can use it:

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  • Whether you're using the web widget, WhatsApp, Telegram, or Line, navigate to the chat section where conversations are displayed.
  • Scroll through the conversation until you find the message you want to respond to.
  • Next to the message you want to reply to, you'll typically see an arrow icon. Click on this arrow icon to initiate the reply feature.
  • Once you click the arrow icon, a reply box or thread may open up directly beneath the message.
  • Compose your reply in this box/thread.
  • After typing your response, click the send button to post your reply.
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