Orufy Connect (opens in a new tab) is a state of the art AI based chatbot and custom support platform created to offer 24/7 customer care to businesses that may need to do so. It will be structured to facilitate the flow of communication between various channels, thereby boosting interaction. Orufy links customers to AI automation through human help to achieve quick, precise and customised customer connections.
Benefits of Orufy Connect
1. AI-Advanced NLP
ChatGPT has been integrated to include content and emotion, allowing it to respond like a human being.
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Enhanced Natural Language Processing to comprehend the dialogues better.
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Improves your replies using Chat GPT and offers useful and empathetic replies.
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It enhances the flow of conversation as it may make the interactions less mechanical.
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ChatGPT is very easy to modify its tone based on the context of the conversation.
2. No-Code Setup
No-Code Setup is an effortless way to create a chatbot without any technical skills. Orufy Connect provides you with easy drag and drop navigation with customizable chatbot behaviour, its responses and conversation flow.
3. Chatbot Customization
Personalise your chatbot with designs, colours, and behaviour of your chatbot widgets to reflect your brand’s presence. This ensures consistency within your website with user satisfaction. Easily integrate your design elements to provide a more personalised experience to your customers.
4. Insights
Get valuable information and CSAT rates to improve the performance of your chatbot. You can improve your customer satisfaction by collecting their valuable feedback.
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By gaining actionable insights, you will be better equipped to understand users and improve your chatbot responses.
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Rely on user feedback to make interactions more effective and relevant, as well as user-driven.
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Make effective decisions that result in high customer interactions.
5. Smooth Integration
It allows your chatbot to be linked easily to various social platforms. Companies take advantage of reaching out to customers on different social platforms, offering a tailored experience to customers.
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Omni-Channel Support: Easily communicate with customers across multiple social channels.
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Ease of Integration: Integrate your chatbot into other existing social platforms without any inconvenience.
6. Widget Customisation
Widget Customisation boosts chatbot functionality by allowing them to manage and display various types of multimedia content, such as images, videos, and other visual elements, to make conversations more engaging and interactive for customers.
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Images, Videos and Documents
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Media Sharing and Carousel
