Channels integration
Choosing the Right Platform
Before diving in, consider these factors: Target Audience: Which platforms do your customers frequent? Aligning with their preferred channels fosters a familiar experience.
Website Functionality: Live chat for real-time support or asynchronous messaging for inquiries? Choose based on your goals.
Technical Expertise: Integrating some platforms might require coding knowledge. Evaluate your team's capabilities or consider third-party solutions.
General Integration Steps:
Platform Selection: Choose your messaging platform (e.g., Web Widget, WhatsApp Business API, Facebook Messenger).
Account Creation: Sign up for a developer account or business account on the chosen platform.
API Access: Some platforms (like WhatsApp Business API or LINE Messaging API) require applying for API access. Follow their guidelines.
Widget Code Generation: Each platform offers instructions for generating the widget code snippet you'll integrate into your website.
Website Integration: Locate the appropriate section in your website's code (usually the head or body tag) and paste the generated code snippet.
Platform-Specific Details
Web Widget
Leverage your website with live chat solutions offering web widgets. These solutions come with functionalities like chatbots for automated responses and canned responses for frequently asked questions.
- Requires a WhatsApp Business account and approval from WhatsApp.
- Involves generating an access token and setting up webhooks for secure communication.
- Offers functionalities like sending and receiving messages, managing contacts, and sending rich media content.
Facebook Messenger
- Visit the Facebook for Developers website and access the Messenger Platform documentation: https://developers.facebook.com/docs/messenger-platform/ (opens in a new tab)
- The documentation provides step-by-step instructions on:
- Creating a Facebook App and enabling Messenger.
- Configuring privacy settings and whitelisting your domain.
- Generating the chat plugin code snippet.
Telegram
- Create a bot using the BotFather bot on Telegram.
- This involves naming your bot and obtaining an access token.
- Follow Telegram's API documentation for website integration: https://core.telegram.org/ (opens in a new tab) which covers:
- Setting up webhooks for receiving messages from users.
- Sending messages back to users through the API.
