Channels

Orufy Connect supports the integration of multiple communication channels, such as Web Widget, Mobile SDK, WhatsApp, Facebook Messenger, Instagram DM, Telegram, and LINE. It provides AI-powered support to ensure personalised and real-time support assistance to customers. It ensures a consistent customer experience across multiple communication channels in a single platform.

1. Web Widget

A Web Widget is an effective tool that can be embedded directly on your website. It engages customers with quick support assistance or solves queries without reloading the page.

2. Mobile SDK

A Mobile Software Development Kit (SDK) that allows you to integrate communication features directly into your mobile app. It will enable you to initiate conversations with customers and push notifications, providing support without any third-party mobile apps.

3. WhatsApp

WhatsApp is a personalised communication channel to address customer requirements in real-time. Businesses often take advantage of the channel's popularity.

4. Facebook Messenger

Facebook Messenger streamlines quick communication between customers on Facebook. It is a platform to manage and provide support, assistance, product queries and promotional alerts.

5. Instagram DM

Instagram Direct Message (DM) allow customers to communicate with businesses through reels, stories, profiles and direct messaging. It improves customer engagement by visually addressing customer queries.

6. Telegram

Telegram is a quick messaging channel with end-to-end encryption. It helps manage a business’s customer support through bots and groups.

7. LINE

LINE is a combination of instant messaging and voice calls. Businesses use it to offer support and send promotions, to provide real-time updates.