Utilizing Location Cards for Visitor's Location

The Location card serves as a convenient tool to retrieve the visitor's current location using the GPS on their device. Here's how you can add and utilize a Location card:

Accessing Card Options:

  • Click the cardholder icon (+) to access the card gallery, then select the Location card.

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Card Configuration:

  • Provide a name and text for the Location card.
  • Customize the card by adding images as per your requirements.

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Saving Configuration:

  • Once the card is configured, click Save to implement it in your flow.

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Handling Location Data:

  • You can save the location obtained from the visitor using the bot's context or visitor field, allowing for further processing or action based on this data.

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Channel Compatibility and Limitations:

  • WhatsApp: The Location card is supported in WhatsApp and operates similarly to the website. Visitors can share their location using the "share location/GPS" feature in WhatsApp, capturing the location in SalesIQ.

  • Facebook and Instagram: These platforms do not support the Location card directly. However, you can handle it alternatively using the criteria router. For example, create a condition based on the channel type (e.g., If the channel is Facebook or Instagram), and use the visitor fields card to manually obtain the location from the user.

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