Quick replies in Connect

Access Connect Settings

• Log in to your Connect dashboard and navigate to the settings.

Navigate to Chat Settings

• In the settings menu, click "Chat Settings."
• Under Chat Settings, select the "Quick Replies" option.

Create Quick Reply

• Click on the "Create Quick Reply" button.

• A dialogue box will pop up where you can provide a shortcut name for your quick reply.
• Type the full message you want to save as a quick reply in the designated field.

Save Quick Reply

• After filling in the details, click on the "Save" button.
• Your quick reply is now ready to use.

• You can also create more quick replies and also edit or delete the one you created.

Use Quick Reply during Chat

• During a chat session with a user, click on the quick reply icon (usually represented by a speech bubble or similar icon).
• This will display a list of your saved quick replies.

• Click on the desired quick reply to send the corresponding message to the user.