Quick Replies

Quick replies in Connect

Access Connect Settings

  • Log in to your Connect dashboard and navigate to the settings.

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Navigate to Chat Settings

  • In the settings menu, click "Chat Settings."
  • Under Chat Settings, select the "Quick Replies" option.

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Create Quick Reply

  • Click on the "Create Quick Reply" button.

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  • A dialogue box will pop up where you can provide a shortcut name for your quick reply.
  • Type the full message you want to save as a quick reply in the designated field.

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Save Quick Reply

  • After filling in the details, click on the "Save" button.
  • Your quick reply is now ready to use.

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  • You can also create more quick replies and also edit or delete the one you created.

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Use Quick Reply during Chat

  • During a chat session with a user, click on the quick reply icon (usually represented by a speech bubble or similar icon).
  • This will display a list of your saved quick replies.

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  • Click on the desired quick reply to send the corresponding message to the user.
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