Configuring the settings of the Mobile SDK

Access Mobile SDK Settings

• Navigate to the Mobile SDK settings in your dashboard or admin panel. Click on the three dots beside the embed code to edit the SDK settings.

SDK Information

• In the "Info" section, provide a name, description, and welcome message for the SDK. This welcome message is displayed when a user enters the chat and isn't assigned to any bot, directly sent to the agent.

Bot/Team Mapping

• Toggle the trigger bot option to enable your bot.
• Select your bot from the assigned bot list.
• Choose the team where you want to assign the chat.

CSAT Ratings

• Enable this option if you want to collect feedback at the end of the chat. Users will be able to rate their experience.

Multiple Chat Mode

• Enable this option to allow users to chat with multiple agents and create new chats.
• Customize the header text and button text as needed.

Real-time Message Preview

• Enable this option to see what the user is typing and preview your own typing in real-time.

Save Your Changes

• Before leaving the settings page, double-check all the modifications you've made to ensure they align with your preferences.
• Once you're satisfied with the changes, proceed to save them by clicking on the "Save" button.