Configuring the settings of the Mobile SDK

Access Mobile SDK Settings

  • Navigate to the Mobile SDK settings in your dashboard or admin panel. Click on the three dots beside the embed code to edit the SDK settings. Untitled design - 2024-04-22T122627.448.png

SDK Information

  • In the "Info" section, provide a name, description, and welcome message for the SDK. This welcome message is displayed when a user enters the chat and isn't assigned to any bot, directly sent to the agent. Untitled design - 2024-04-22T123425.181.png

Bot/Team Mapping

  • Toggle the trigger bot option to enable your bot.
  • Select your bot from the assigned bot list.
  • Choose the team where you want to assign the chat. Untitled design - 2024-04-22T123528.156.png

CSAT Ratings

  • Enable this option if you want to collect feedback at the end of the chat. Users will be able to rate their experience. Untitled design - 2024-04-22T123629.202.png

Multiple Chat Mode

  • Enable this option to allow users to chat with multiple agents and create new chats.
  • Customize the header text and button text as needed. Untitled design - 2024-04-22T123805.745.png

Real-time Message Preview

  • Enable this option to see what the user is typing and preview your own typing in real-time. Untitled design - 2024-04-22T123915.107.png

Save Your Changes

  • Before leaving the settings page, double-check all the modifications you've made to ensure they align with your preferences.
  • Once you're satisfied with the changes, proceed to save them by clicking on the "Save" button. Untitled design - 2024-04-22T122644.195.png
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