Widget Settings

Configuring the settings of the web widget

Access Web Widget Settings

  • Navigate to the web widget settings in your dashboard or admin panel. Click on the three dots beside the embed code to edit the widget settings.

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Widget Information

  • In the "Info" section, provide a name, description, and welcome message for the widget. This welcome message is displayed when a user enters the chat and isn't assigned to any bot, directly sent to the agent.

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Bot/Team Mapping

  • Toggle the trigger bot option to enable your bot.
  • Select your bot from the assigned bot list.
  • Choose the team where you want to assign the chat.

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CSAT Ratings

  • Enable this option if you want to collect feedback at the end of the chat. Users will be able to rate their experience.

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Multiple Chat Mode

  • Enable this option to allow users to chat with multiple agents and create new chats.
  • Customize the header text and button text as needed.

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Widget Visibility

  • Specify the domains where the live chat should be visible. You can enter specific domains where you want to show your widget. Exclude "http://" or "https://" and only include the domain name (e.g., "example.com").

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Real-time Message Preview

  • Enable this option to see what the user is typing and preview your own typing in real-time.

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Save Your Changes

  • Before leaving the settings page, double-check all the modifications you've made to ensure they align with your preferences.
  • Once you're satisfied with the changes, proceed to save them by clicking on the "Save" button.

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