Configuring the settings of the web widget

Access Web Widget Settings

• Navigate to the web widget settings in your dashboard or admin panel. Click on the three dots beside the embed code to edit the widget settings.

Widget Information

• In the "Info" section, provide a name, description, and welcome message for the widget. This welcome message is displayed when a user enters the chat and isn't assigned to any bot, directly sent to the agent.

Bot/Team Mapping

• Toggle the trigger bot option to enable your bot.
• Select your bot from the assigned bot list.
• Choose the team where you want to assign the chat.

CSAT Ratings

• Enable this option if you want to collect feedback at the end of the chat. Users will be able to rate their experience.

Multiple Chat Mode

• Enable this option to allow users to chat with multiple agents and create new chats.
• Customize the header text and button text as needed.

Widget Visibility

• Specify the domains where the live chat should be visible. You can enter specific domains where you want to show your widget. Exclude "http://" or "https://" and only include the domain name (e.g., "example.com").

Real-time Message Preview

• Enable this option to see what the user is typing and preview your own typing in real-time.

Save Your Changes

• Before leaving the settings page, double-check all the modifications you've made to ensure they align with your preferences.
• Once you're satisfied with the changes, proceed to save them by clicking on the "Save" button.