Widget Settings

Configuring the settings of the web widget

Access Web Widget Settings

  • Navigate to the web widget settings in your dashboard or admin panel. Click on the three dots beside the embed code to edit the widget settings.

Untitled design (99).png

Widget Information

  • In the "Info" section, provide a name, description, and welcome message for the widget. This welcome message is displayed when a user enters the chat and isn't assigned to any bot, directly sent to the agent.

Untitled design (100).png

Bot/Team Mapping

  • Toggle the trigger bot option to enable your bot.
  • Select your bot from the assigned bot list.
  • Choose the team where you want to assign the chat.

Untitled design - 2024-04-09T161931.600.png

CSAT Ratings

  • Enable this option if you want to collect feedback at the end of the chat. Users will be able to rate their experience.

Untitled design - 2024-04-09T162154.947.png

Multiple Chat Mode

  • Enable this option to allow users to chat with multiple agents and create new chats.
  • Customize the header text and button text as needed.

Untitled design - 2024-04-09T162435.113.png

Widget Visibility

  • Specify the domains where the live chat should be visible. You can enter specific domains where you want to show your widget. Exclude "http://" or "https://" and only include the domain name (e.g., "example.com").

Untitled design - 2024-04-09T162814.715.png

Real-time Message Preview

  • Enable this option to see what the user is typing and preview your own typing in real-time.

Untitled design - 2024-04-09T163100.573.png

Save Your Changes

  • Before leaving the settings page, double-check all the modifications you've made to ensure they align with your preferences.
  • Once you're satisfied with the changes, proceed to save them by clicking on the "Save" button.

Untitled design - 2024-04-09T163647.013.png

companyLogo

Transforming your Digital Vision into Reality.


media-icon
media-icon
media-icon
media-icon

â“’2024 Orufy Technologies All Rights Reserved.

P R O D U C T S

WebToNative

Orufy Connect