Chat Settings

Quick Replies

• Allows you to set up predefined responses for common queries, enabling faster responses to frequently asked questions.

Auto Resolve Chats

• Automatically resolves chats after a specified period of inactivity, helping to manage chat queue and workload efficiently.

Tags

• Enables tagging of chats for easy categorization and organization, facilitating better management and analysis of chat data.

ChatGPT

• Integrates ChatGPT, an AI-powered conversational model, to provide smart reply assist features and enhance conversation quality.

Plugins

• Allows the addition of custom plugins to extend the functionality of the chat system, enabling integration with external services and systems.

IP Blocking

• Provides the ability to block specific IP addresses or ranges to prevent unwanted or malicious users from accessing the chat system.

Webhooks

• Enables the setup of webhooks to receive real-time notifications and data from Connect, facilitating integration with other systems and services.

Manage Filters

• Allows the creation and management of filters to customize chat behavior and routing based on predefined criteria.

Chat Files

• Provides access to chat files and transcripts for review, analysis, and storage purposes.

Customer Fields

• Allows the customization of customer data fields to capture and store additional information about chat users for personalized interactions and analytics.