Webhooks in Connect

Access Connect Settings

• Log in to your Connect dashboard and navigate to the settings.

Navigate to Chat Settings

• Within the settings menu, find and click on "Chat Settings."
• Under Chat Settings, select the "Webhooks" option.

Enable Webhook

• Toggle the option to enable the webhook functionality.

Enter Webhook URL

• Once enabled, enter the URL where you want to receive webhook notifications.

• Ensure that this URL is accessible and capable of handling incoming webhook requests.

Webhook Instructions

• Note that there will be a maximum of 3 retries for an API call.
• If no response is received, the API call will timeout in 2 seconds.

Generate Authentication Key

• After entering the webhook URL, Connect will generate an authentication key.

• This key is used to verify the URL and ensure secure communication between Connect and your webhook endpoint.