Webhooks in Connect

Access Connect Settings

  • Log in to your Connect dashboard and navigate to the settings.

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Navigate to Chat Settings

  • Within the settings menu, find and click on "Chat Settings."
  • Under Chat Settings, select the "Webhooks" option.

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Enable Webhook

  • Toggle the option to enable the webhook functionality.

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Enter Webhook URL

  • Once enabled, enter the URL where you want to receive webhook notifications.

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  • Ensure that this URL is accessible and capable of handling incoming webhook requests.

Webhook Instructions

  • Note that there will be a maximum of 3 retries for an API call.
  • If no response is received, the API call will timeout in 2 seconds.

Generate Authentication Key

  • After entering the webhook URL, Connect will generate an authentication key.

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  • This key is used to verify the URL and ensure secure communication between Connect and your webhook endpoint.
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