FAQs and categories in Connect

Access FAQs

• Navigate to the Connect dashboard and click on the "FAQ" option in the side panel.

Create Category

• Click on "Create Category" to start creating a new category.

• A dialog box will appear where you can add the necessary details:
  • Title: Provide a title for the category.
  • Description: Enter a description for the category.
  • Tags: Add tags to categorize the articles.
  • Hide from All Platforms: Choose whether to hide the category from all platforms.
  • Business Selection: Select your business for the category.
  • Company Icon: Optionally, upload your company icon.

• Click "Save" to create the category.

Add FAQs to Category

• After creating the category, click on "FAQ" to add FAQs to the category.

• Another dialog box will appear where you can fill in the necessary details for each FAQ:
  • Title: Provide a title for the FAQ.
  • Description: Enter a description for the FAQ.
  • Tags: Add tags to categorize the FAQ.
  • Hide from All Platforms: Choose whether to hide the FAQ from all platforms.

• Click "Save" to add the FAQ.

Use FAQs in Bot Flow

• Go to the bot flow section and select the ChatGPT card.

• Add the ChatGPT card to your bot flow and configure it to use the FAQs for responding to queries.