FAQ's

FAQs and categories in Connect

Access FAQs

  • Navigate to the Connect dashboard and click on the "FAQ" option in the side panel.

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Create Category

  • Click on "Create Category" to start creating a new category.

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  • A dialog box will appear where you can add the necessary details:
    • Title: Provide a title for the category.
    • Description: Enter a description for the category.
    • Tags: Add tags to categorize the articles.
    • Hide from All Platforms: Choose whether to hide the category from all platforms.
    • Business Selection: Select your business for the category.
    • Company Icon: Optionally, upload your company icon.

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  • Click "Save" to create the category.

Add FAQs to Category

  • After creating the category, click on "FAQ" to add FAQs to the category.

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  • Another dialog box will appear where you can fill in the necessary details for each FAQ:
    • Title: Provide a title for the FAQ.
    • Description: Enter a description for the FAQ.
    • Tags: Add tags to categorize the FAQ.
    • Hide from All Platforms: Choose whether to hide the FAQ from all platforms.

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  • Click "Save" to add the FAQ.

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Use FAQs in Bot Flow

  • Go to the bot flow section and select the ChatGPT card.

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  • Add the ChatGPT card to your bot flow and configure it to use the FAQs for responding to queries.

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