Forward Card

The Forward to Operator card facilitates seamless handover of bot conversations to human operators, ensuring a smooth transition and effective customer support. Here's how to utilize the Forward to Operator card:

Accessing Card Options:

• Click the cardholder (+) icon to access the cards gallery and select the Forward to Operator card under the action cards section.

Card Configuration:

• Provide a name, message, and optionally an image for the card, setting the tone for the handover process.

Department Association:

• Choose how to associate the department with the forwarded chat:
  • Assign a department: Directly assign a department to the forwarded chat.

Saving Configuration:

• After configuring the Forward to Operator card, click Save to finalize the setup.

By following these steps, you can seamlessly hand over bot conversations to human operators, ensuring prompt and personalized assistance for visitors.