WhatsApp Business on Connect
Access Settings
- Go to the Connect dashboard and click on "Settings".
Navigate to Channels
- In the settings menu, find and click on "Channels".
- Click on the WhatsApp option.
Follow Guided Setup
- Follow the guided setup instructions to connect your WhatsApp Business number or register a new one.
- Enjoy the first 1000 conversations per month for free on the account that you add!
- Click on "Start Setup" to begin the setup process for your WhatsApp Business account.
Fill in Details
- A dialogue box will appear where you need to fill in details such as name, number, company name, company size, etc.
- Give the project a name and save the information.
Activate WhatsApp
- Click on "Activate WhatsApp" to proceed with the activation process.
- You'll be directed to a third-party platform to verify the setup.
Verification Process
- Verify the information about your company and the phone number you wish to connect to the WhatsApp Business API.
- Ensure that your company follows Facebook's compliance policy.
Manage Facebook Business Manager Account
- Upon verification of your Facebook Business Manager account by Meta, you'll gain the ability to initiate unlimited conversations.
- Unverified accounts may face limitations, including initiating only 50 business-initiated conversations within a 24-hour rolling window.
- Responding to customer-initiated conversations is allowed without restrictions.
- There's a cap of two WhatsApp business numbers per unverified Facebook Business Manager account.
- In case of unsuccessful business verification, you can continue using the number with the mentioned restrictions or request verification by providing proof of legal entity and business access.
- Verified status ensures unrestricted interaction with customers via WhatsApp, and WhatsApp conducts various checks to ensure compliance with its policies regarding WhatsApp Business Account (WABA) and display/business name.
