Auto Resolve Chat

Auto-resolve chats in Connect

Access Connect Settings

  • Log in to your Connect dashboard and navigate to the settings.

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Navigate to Chat Settings

  • Within the settings menu, find and click on "Chat Settings."
  • Under Chat Settings, select the "Auto Resolve Chats" option.

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Configure Auto Resolve for Agent Chats

  • Click on "Configure" next to "Auto resolve agent chats."

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  • Enable the option and choose whether to apply it globally or to a specific team.

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  • Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.

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  • Optionally, assign tags to these resolved chats using the toggle buttons.

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Configure Auto Resolve for Bot Chats

  • Click on "Configure" next to "Auto resolve bot chats."

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  • Enable the option and select whether to apply it globally or to a specific team.

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  • Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.

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  • Optionally, assign tags to these resolved chats using the toggle buttons.

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