Auto-resolve chats in Connect
Access Connect Settings
- Log in to your Connect dashboard and navigate to the settings.
Navigate to Chat Settings
- Within the settings menu, find and click on "Chat Settings."
- Under Chat Settings, select the "Auto Resolve Chats" option.
Configure Auto Resolve for Agent Chats
- Click on "Configure" next to "Auto resolve agent chats."
- Enable the option and choose whether to apply it globally or to a specific team.
- Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.
- Optionally, assign tags to these resolved chats using the toggle buttons.
Configure Auto Resolve for Bot Chats
- Click on "Configure" next to "Auto resolve bot chats."
- Enable the option and select whether to apply it globally or to a specific team.
- Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.
- Optionally, assign tags to these resolved chats using the toggle buttons.
