Auto-resolve chats in Connect

Access Connect Settings

• Log in to your Connect dashboard and navigate to the settings.

Navigate to Chat Settings

• Within the settings menu, find and click on "Chat Settings."
• Under Chat Settings, select the "Auto Resolve Chats" option.

Configure Auto Resolve for Agent Chats

• Click on "Configure" next to "Auto resolve agent chats."

• Enable the option and choose whether to apply it globally or to a specific team.

• Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.

• Optionally, assign tags to these resolved chats using the toggle buttons.

Configure Auto Resolve for Bot Chats

• Click on "Configure" next to "Auto resolve bot chats."

• Enable the option and select whether to apply it globally or to a specific team.

• Set the time duration after which chats will be auto-resolved when the last message is sent by a team member.

• Optionally, assign tags to these resolved chats using the toggle buttons.