"Message Info" section
User Info
- Displays user data and information.
- Allows editing of user info by clicking "Manage (opens in a new tab)." Any changes made here apply to all agents.
Notes
- Provides the option to add notes specific to the chat.
- Notes are visible to everyone involved in the conversation.
Tags
- Allows adding tags (opens in a new tab) to the chat for categorization or identification purposes.
- Tags are visible to everyone involved in the conversation.
Tickets
- Enables the creation of tickets (opens in a new tab) related to the chat.
- Users can set a due date for the task to be completed.
Conversation History
- Displays the conversation history for reference.
- Allows agents to review past interactions with the customer.
