"Message Info" section

User Info

• Displays user data and information.
• Allows editing of user info by clicking "Manage (opens in a new tab)." Any changes made here apply to all agents.

Notes

• Provides the option to add notes specific to the chat.
• Notes are visible to everyone involved in the conversation.

Tags

• Allows adding tags (opens in a new tab) to the chat for categorization or identification purposes.
• Tags are visible to everyone involved in the conversation.

Tickets

• Enables the creation of tickets (opens in a new tab) related to the chat.
• Users can set a due date for the task to be completed.

Conversation History

• Displays the conversation history for reference.
• Allows agents to review past interactions with the customer.