Message Info

"Message Info" section

User Info

  • Displays user data and information. Untitled design - 2024-04-17T155352.464.png
  • Allows editing of user info by clicking "Manage (opens in a new tab)." Any changes made here apply to all agents.

Notes

  • Provides the option to add notes specific to the chat. Untitled design - 2024-04-17T155410.434.png
  • Notes are visible to everyone involved in the conversation.

Tags

  • Allows adding tags (opens in a new tab) to the chat for categorization or identification purposes. Untitled design - 2024-04-17T155425.744.png
  • Tags are visible to everyone involved in the conversation.

Tickets

Conversation History

  • Displays the conversation history for reference. Untitled design - 2024-04-17T155456.160.png
  • Allows agents to review past interactions with the customer.
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