Bot

Build your own chatbot and provide personalised experience to your customers.

• Click on + Create Bot.

• Bot Name: Enter the name of the chatbot.

• Bot Avatar: You can choose an icon or upload an image. The image uploaded should be below 200 KB.

• Channels: It allows you to select where your chatbot will operate. You can select multiple channels at one time.

- Web Widget - Messenger - Instagram - Whatsapp - Telegram - LINE

• Edit Flow: You can edit the flow of your bot.

• The Start node is created by default.

• As you click on the + icon, you can add various cards.

• More Options

1. Edit: It allows you to edit the bot name, avatar and channels.

2. Settings

• Response Interval: It refers to the time it takes for your chatbot to respond after a customer sends a message.

There are three response intervals available: 1. Immediately 2. 2 Seconds 3. 3 seconds

• Languages: You can manage the bots' responses with multiple languages.

You can click on + Add Language to add a language in the section. Make sure you have added the languages in the settings also.

3. Delete: You can delete a particular chatbot from this button. If the bot is already assigned to a channel, then that bot will not be deleted.

• After creating the complete bot flow, follow the below instructions.

1. Test On: You can test the bot flow from your end.

2. Publish: You can publish the bot after testing to ensure everything functions accordingly.

• Publish Version: You have to enter the publishing version name with a note.

3. More Options

• +: You can click on this icon to zoom in on the bot flow.

• -: You can click on this icon to zoom out the bot flow.

• Lock: You can lock the bot flow.

• Full Screen: You can view the complete bot flow in full screen.