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Web Widget

Web Widget

Orufy Connect’s Web Widget allows businesses to integrate a live chat widget on their website. This makes it easier for the customers to access support or find answers to their questions without leaving the current website page.

  • Initiate instant conversations as the user lands on the website.

  • It provides contextual support based on pages or user behaviour.

  • Your widget's appearance can be customised to reflect your business's look and feel.

  • Automatically route queries to the right agent.


How to Create a Web Widget

There is a default web widget created in the Web Widget section.

active and inactive web widget.png


You can toggle the default web widget as enabled or disabled to make the widget active or inactive.

1. Click on + Create Widget.

add create web widget.png


  • To create a new web widget.

  • Widget Name: Enter the name of the widget.

  • Brand colour: Select the colour to be displayed in the web widget.

create new web widget.png


2. Click on Embed Code.

embed code.png


  • Copy the web widget code.

  • Paste the code inside the Head tag of the website.

copy embed code.png


3. Customise the Web Widget.

  • Two ways to access the customisation settings are:

1. At the time of Embed Code.

customisation web widget.png


2. From the More Options in the particular widget.

edit web widget.png


You can customise the default or new web widget from the More Options.

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