Instagram DM

Instagram Direct Message (DM) allows businesses to initiate one-to-one communication with customers through the Instagram app. It tailors personalised support with shared multimedia information and enhances real-time customer engagement.

Share multimedia information in the ongoing conversations.
Set up AI-based responses for quick support assistance.
Track customer behaviour directly through DMs.

Integration of Instagram

1. Make sure your Instagram business account is connected to your Facebook business page. You should have admin access to both.

2. Ensure message control is enabled in your Instagram account.

3. Click on Start Setup to log in to your Facebook account

4. Choose the Instagram business accounts you want to connect.

5. After successful connection, ensure Orufy app is the primary receiver.

Push Notifications Settings