Webhooks

Webhooks enable real-time communication between the application and external systems by sending automated HTTP requests when specific events occur. It allows you to get instant alerts of chats and conversations.

• Webhook URL: Enter your webhook URL. The URL should be like https://xyzdomain.com/xyzendpoint (opens in a new tab).

• This is the endpoint where the application will send HTTP POST requests containing event data.

• The URL should point to a service capable of receiving and processing JSON payloads (for example, Beeceptor, Zapier, or a custom API endpoint).

• Authentication

The authentication key is included with each webhook request to verify that the payload originates from a trusted source. It is important to keep this key confidential and secure, as it prevents unauthorised systems from sending fake requests to the webhook endpoint.