Chat settings give a full authority of managing chats, automated and arranged. They contribute to the enhancement of team work productivity, achieve quicker responses, and overall customer experience.

1. Quick Replies

This feature enables the agents to generate and save auto-responses to frequent messages. The shortcut message can be typed by using a slash, which can be typed in to see the entire message immediately, which saves time and ensures that communication is always similar.

2. Auto Resolve Chats

Opens the inactive chats automatically after a set time. You can schedule timers not only on a world-wide basis, but also on a team or bot basis and tag all chats that are automatically resolved so that they can be easily located.

3. Tags

Tags will be used to sort and filter chats effectively. They simplify the process of monitoring specific forms of conversations, trends, and better managing the workflow.

4. ChatGPT Integration

The implementation of ChatGPT allows AI-powered support in chats. Agents are able to shorten and rephrase the text, change the tone (professional, casual, friendly), and summarize the conversation speedily to achieve improved responses.

5. Plugins

Plugins page links the chatbot to other external systems or APIs. They give the chatbot the ability to do real-time tasks like data retrieval, initiating workflows or communicating with third-party services in real time.

6. IP Blocking

Allows you to block certain IP addresses so that you stop unwanted users to send messages. This improves the safety of the chat and assists in the prevention of spam or malicious.

7. Webhooks

Webhooks provide real-time event information to an external system by making calls through HTTP. They can be integrated and provided with instant notifications and connections with a variety of tools, such as Zapier or custom APIs to promote uninterrupted automation.

8. Chat Files

Provides uploading and management of support files, documents or images needed in the course of chats. You may assign access permission to teams or individuals on files, and modify, download or delete files anytime.

9. Customer Fields

Allows you to store and manage customer information using fields that can be customized. Together with default fields, such as name and email, you can add additional, such as preferences, location, or membership ID.

10. Advanced Settings

Allows additional customization features like showing the presence of teammates in chat, or location of the customer. The features enhance transparency and make the chat experience personal.