Chat GPT

It allows your chatbot to generate ChatGPT-generated responses in real time.

• Query origin

It signals the bot which question or response to respond to the customer.

1. Choose the latest visitor response: Use the latest customer response as an input from the customer as the query for ChatGPT.

2. Choose a context variable: You can use a saved variable as the query. The list of variables will appear only when you select this as a Query origin.

You can select the variables from the drop-down list.

3. Ask for visitor input: Asks the customer to input a new question or message before asking ChatGPT.

• Bot Answer Sources

It is used by ChatGPT to frame answers in real time.

1. FAQs

• If you toggle this on, the AI will use the FAQs for relevant answers before using ChatGPT’s knowledge.

• You can select the FAQ categories from the dropdown for the ChatGPT answer sources.

2. Text Files

• If you toggle this on, you have to upload text files that ChatGPT can use for reference.

• You can upload up to three text files with a maximum size of 5 MB each.

• Action Buttons:

It allows to creation of interactive buttons that perform a specific action when the customer clicks on them.

• You can add more action buttons through + Add Button.

• By default, it adds a button called Fallback, in case the ChatGPT does not work the way you want.