General

You can customise your widget's initial settings.

1. Widget Details

• Widget Name

Edit the name of the Widget. The default name of the web widget is already mentioned. You can also edit the name of the web widget.

• Welcome Message

It is the message that will sent when a customer initates the chat. The default welcome message is already inputed.

• Widget Layout

You can select the layout of the widget to be default or compact.

2. Manage Navigation Menu

• You can toggle elements to be displayed in the Navigation Menu of the web widget.

• And, you can drag and drop these elements to change their positioning.

• Home

• Chats (Default: Enabled)

• FAQs

• Tickets

3. List of Trusted Domains

You have to list or paste all the URLs where this widget will be visible. You can add multiple URLs.

4. Bot/Team Mapping

• You can toggle whether to trigger the bot or not.

• You can select which bot to be assigned.

• Or, you can also select a team for mapping.

Click on Save to reflect your customisations in the web widget.