Manage Navigation Menu

Manage Navigation Menu gives you an option to control what the customer can see and can access within your web widget. It will assist you in personalizing the Home view, chat experience, and other features.

The elements you have selected in the general settings for the navigation menu will be displayed in this section.

For example, you have selected home, chats, and FAQs; these three will be shown under the manage navigation menu.

1. Home

The appearance of the web widget, messages to be displayed during the greeting, and the general content can be customized. Its main features include:

Customise Header: You are able to customize the color of the header and decide whether to display the avatar and logo or not. You can also upload the logo of your choice.
Welcome Message: You may include a welcome and introduction to have a welcoming beginning for the customers.
Manage Home Content: You can drag and drop what you see on the home screen, e.g., Last Message, Recent Tickets, Send Message and FAQs.
Last Message: Shows a welcome or a prompt message as automated to the visitor.
Recent Tickets: This enables the customers to see their recent support tickets so that they would not need to ask their queries again.
Send Message: A fast button which allows customers to initiate a chat. It is possible to edit the response time of the reply expectation section.
FAQs: You may also show the frequently asked questions and select the types of FAQs that you want to display.
Additional Options: You can add additional materials such as the Help Center or documentation to the external links, and Orufy Bookings allows customers to book calls or appointments directly to the widget. Moreover, there is the Create Ticket button where a visitor can easily place a new support ticket when he or she is in need of one.

2. Chats

You can manage every single setting related to the conversations.

1. Conversational Controls

Customers will be able to open several chats simultaneously, agents will be able to see typing previews, and you will be able to request a review upon the completion of a chat.

Start Chat Button Text:

The default text in the Send Message button is customizable.

2. Reply Expectation

This allows you to notify the customers of the estimated time to get the reply, during or out of office. Available response time options are:

Waiting time less than 1 minute
Waiting time less than 1 hour
Waiting time within a day
Custom

Pre Chat Home